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Opis oferty pracy:

Best in Class Customer Support Opportunity in Athens for German + English Speakers!

On behalf of our industry leading client we are looking for excellent customer service specialists for call center positions in Athens.

You’ll be working on international technology clients’ accounts, providing best in class customer support on the phone. Your main objective will be to make sure customers are satisfied to increase retention and loyalty. You will involve other teams, technical experts, escalate issues and follow up on them if necessary.

It’s a full-time, project-based opportunity with potential for development. If empathy, patience, superb communication skills, a problem-solving attitude and a consultative approach are your greatest assets you’ll do great in this position.

Outstanding Customer Experience is what this organization stands for and they set out to achieve it by attracting pro-active, energetic, multilingual people who have a knack for delighting customers. Their Athens center is a colorful international environment where you get to work with like-minded people from all around the world. Comprehensive training is provided on arrival, and having mastered the tools and procedures, you’ll be using innovative technology every day to delight customers.

The company offers great benefits, including a bonus scheme, free Greek lessons, relocation package and a wide variety of employee discounts for sports and cultural programs and facilities. Being part of a real People Company you can expect plenty of fun and engaging events like the ever-popular soccer and bowling tournaments or you can join the paintball enthusiasts’ club if you like the adrenaline. The company even has its own summer festival!

This is a great opportunity for an enthusiastic self-starter so don’t wait too long,

Apply NOW with your CV! hellohellas@randstadsourceright.eu



Job title: Customer Support Agent, German

Terms: It is a project-based, fixed term position; 5 days a week in rotating shifts

Responsibilities:

Handle incoming inquiries quickly and professionally; be friendly, patient and always look for a successful outcome for the customer
Create excellent customer experience: strive for customer retention and loyalty
Work proactively to improve service quality; recognize complex problems and involve team members to resolve them effectively
Follow-up on open issues and see to their resolution
Follow all procedures and workflows accurately
Document customer symptoms and troubleshooting steps clearly
Provide feedback on a daily basis on emerging issues

Requirements:

Be a high school graduate (preferably college or university)
Native or near-native German skills
Excellent command of the English language, both written and verbal (you will be communicating with your colleagues, supervisors and other stakeholders in English)
Good PC knowledge (hardware, software, internet)
Familiarity with Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
Superb communication skills
Be a team player
Have a customer-centric mindset

Our client offers:

Competitive salary
Multicultural work environment
Relocation package
Production bonus
Great benefits & discounts (Greek lessons, theaters & shows, etc.)
People Initiatives (sport tournaments, health programs, entertainment events, cultural and entertainment opportunities)
Modern facilities and high technology equipment
Career development opportunities
Employee Relations team to help you integrate into the Greek lifestyle and culture
In-house doctor and examination center

Kontakt:

Emese Dévald
33975183230



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