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Opis oferty pracy:

Make your first steps toward a successful career in IT!

Our client is the global leader of providing outstanding customer experience for the makers of the smartphone in your pocket and the developers of the operating system on your computer. On their behalf we are looking for talented, multilingual people with strong communication skills and good knowledge of computers to boost their consumer support operations in Athens.

Whether you’re into beaches, bars, concerts, sightseeing, trekking, sports, arts, museums, cinema, opera or theater, Athens has it all. With a friendly, multicultural atmosphere and brilliant cuisine, the capital of Hellas is a true international hub in the region waiting for you to discover.

Join the vibrant, multinational team of a leading service provider, expand your horizons and your networks, and start up your career in Athens.

Apply NOW with your CV! hellohellas@randstadsourceright.eu

Job title: Hebrew-speaking Customer Support Agent

Terms: fixed term, 5 days a week, shift rotation

Responsibilities:

Handle incoming inquiries quickly and professionally; be friendly, patient and always look for a successful outcome for the customer
Create excellent customer experience: strive for customer retention and loyalty
Work proactively to improve service quality; recognize complex problems and involve team members to resolve them effectively
Follow-up on open issues and see to their resolution
Follow all procedures and workflows accurately
Document customer symptoms and troubleshooting steps clearly
Provide feedback on a daily basis on emerging issues

Requirements:

Be a high school graduate (preferably college or university)
Native or near-native Hebrew skills
Excellent command of the English language, both written and verbal (you will be communicating with your colleagues, supervisors and other stakeholders in English)
Good PC knowledge (hardware, software, internet)
Familiarity with Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
Superb communication skills
Be a team player
Have a customer-centric mindset

Our client offers:

Competitive salary
Multicultural work environment
Relocation package
Production bonus
Great benefits & discounts (Greek lessons, theaters & shows, etc.)
People Initiatives (sport tournaments, health programs, entertainment events, cultural and entertainment opportunities)
Modern facilities and high technology equipment
Career development opportunities
Employee Relations team to help you integrate into the Greek lifestyle and culture
In-house doctor and examination center

Kontakt:

Emese Dévald
33975183230



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